Customer Care
Frequently Asked Questions
Halotel offers a full range of mobile and internet services in Tanzania, including mobile data bundles, internet bundles, voice packages, combo recharge bundles, Halofiber broadband plans, HaloPesa mobile money, 5G services, and enterprise solutions.
To check your Halotel number, dial *106# and press OK. Your number will appear on screen instantly.
Dial *102# and press OK to check your current Halotel airtime balance.
To recharge your Halotel line, dial *104*Voucher Number# and press OK to complete the recharge.
Yes. Halotel has officially launched its nationwide 5G network across all 26 regions of Tanzania, making it one of the first operators to offer 5G mobile data in Tanzania. 4G LTE is available nationwide.
Yes. Halotel supports international roaming services, allowing you to use your mobile data and voice services when traveling abroad. Contact Customer Care on 100 to activate your roaming service.
You can reach Halotel Customer Care 24/7 by dialing 100. You can also get support via WhatsApp at +255 620 100 100, Facebook (Halotel Tanzania), or by visiting the nearest Halotel Shop.
To buy data bundles or internet bundles, dial *148*66# and follow the on-screen options. You can also purchase mobile data bundles via the MyHalo App or using HaloPesa by dialing *150*88# → Select 3.
Halotel offers a wide range of mobile data bundles in Tanzania: Daily bundles (170 MB – 985 MB), Weekly bundles (492 MB – 4.8 GB), 10-Day bundle (1 GB for 2,100 Tsh), and Monthly bundles (4.8 GB – 24 GB). Dial *148*66# to view and register your bundle.
Dial *148*66# and select option 8, or dial *102#, to instantly check your remaining data, voice, and SMS bundle balance.
Yes. You can purchase a bundle for another Halotel number by dialing *148*66# and selecting option 5. Enter the recipient’s phone number and follow the prompts.
Yes. You can buy Halotel data bundles and recharge bundles using HaloPesa. Dial *150*88# and select option 3 to access the airtime and bundles menu.
Halotel’s most affordable internet bundle is 350 Tsh for 170 MB valid for 1 day (Code: MI_NEW_D_6). Dial *148*66# to register.
HaloPesa is Tanzania’s licensed mobile money service by Halotel. It allows you to send and receive money, pay bills, buy data bundles and airtime, make merchant payments, and more — 24/7 via USSD, the HaloPesa App, or at agent locations. Dial *150*88# to get started.
HaloPesa applies transparent transaction charges based on the amount sent or received. Minimum transaction is 100 Tsh, maximum daily limit is 5,000,000 Tsh. View the full HaloPesa charge schedule by dialing *150*88# or at any Halotel Shop.
To send money with HaloPesa: Dial *150*88# → Select 1 (Send Money) → Enter recipient number → Enter amount → Confirm with PIN. You can send to any network across Tanzania.
Dial *150*88# → Select 7 → Select 1 to view your HaloPesa wallet balance instantly.
Yes. HaloPesa can be linked to a bank account for selected banking services, enabling bank-to-wallet and wallet-to-bank transfers without visiting a branch.
Yes. HaloPesa offers interest on eligible savings held in your wallet. Contact Customer Care on 100 for the latest rates and savings products.
Halofiber is Halotel’s high-speed home fibre internet service in Tanzania. Available plans range from 20 Mbps (55,000 Tsh/month) to 200 Mbps (220,000 Tsh/month), with free installation and monthly mobile data bonuses. Halofiber is available in 12 provinces across Tanzania.
Yes. Halofiber installation is completely free for all new customers. There are no setup charges.
You can pay for your Halofiber plan easily via HaloPesa: Dial *150*88# → 4 (Pay Bill) → 6 (Halotel Service) → 1 (Pay for Halofiber) → Enter account number and confirm.
Halofiber is currently available in 12 provinces: Dar es Salaam, Pwani, Tanga, Zanzibar, Dodoma, Morogoro, Mtwara, Iringa, Mwanza, Ruvuma, Geita, and Tabora. Network expansion is ongoing.
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