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Quick guide to fix common Internet issues at home

How to troubleshoot internet service
Recommendations
PROBLEM (Slow/unstable internet)
RECOMMENDATION

Ensure a smooth signal from the router device to the user, unobstructed by wall, metal doors,mirrors or similar things.
Adjust the antenna orientation to suit your needs or install more access point device(“MeshWifi” is a good technology to solve this problem).

Hot, moisture, and dust cause device stop working.
Ensure the location of the device is not hot (Do not put on TV, cooking area, sunshine, similar environment), no moisture(Waterarea), no dust.
Should turn o the device if you don’t use it.

Too many people (You may consider upgrading the service pack) or many unwanted users are using your Internet(Should change your Wifi password every 2 months).

Too many devices broadcasting wifi around your device in a narrow area leads to interference that affects your internet.
You can check by going to wifi on your smartphone, you will see a lot of strong wifi shows up.
With a complex Wifi environment, you should redesign your Wifi system to reduce interference.

Follow the steps above to check power, cables, Wi-Fi signal, and device status.
Most common issues can be fixed in a few minutes.

 

If the problem cannot be resolved, please call our
Hotline: 0623 100 100 for immediate support.

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VIETTEL TANZANIA PLC (HALOTEL)
  • Address: 10th Floor, Tanzanite Park, New Bagamoyo Road, P.O. Box 34716 Dar es Salaam
  • Email: info@halotel.co.tz
  • Hotline: 100
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